FAQ's

A member of General Public will be available from Monday to Friday 10am - 6pm PST to answer any questions or queries you might have about us, our work or the world.


WHAT IS A SYNOGRAPH? 

The Synograph is a fully textured artwork printed on canvas. The General Public Synograph™, a groundbreaking 3-D technology, redefines the limits of printing, recreating every detail of the original artwork with total fidelity. Capturing the nuances of brushwork and technique, these textured prints are an authentic expression of the artist's hand. 

WHAT IS AN ART PROOF ?

Art Proof - try before you buy. Hang this watermarked paper print (exact color, scale and depth of our Synographs) where you want your final artwork placed to confirm it’s right for your space. Each Art Proof comes with a credit toward the price of the proof you purchased, which can be applied toward your purchase of a Synograph print. Art Proofs are not available for returns. 

HOW DO I HANG MY NEW PIECE OF ART? 

All artwork comes ready to hang with hardware.

The gallery and museum standard is between 57- 60 inches from the center of the piece to the floor. This typically meets the eyeline of the viewer no matter the height. If you are hanging a salon wall, above a mantle or have walls taller than 8 ft don’t focus on the 57” rule, use best judgement and let the art bring the room together. Send us a photo of your work installed – we love install shots!

HOW MUCH IS SHIPPING? 

We offer free shipping for everything sized 36x48 and under. Anything bigger will have a service charge of $199.  

HOW LONG WILL IT TAKE FOR MY ARTWORK TO ARRIVE? 

Unframed paper pieces will ship ground within 7 days after the order has been placed. All other pieces will ship within 14 days. All packages are shipped via ground delivery and are subject to the shipping carriers delivery time.  

DO YOU SHIP TO P.O. BOXES? 

We are unable to ship to PO boxes at this time. Please provide us with a daytime delivery address and phone number and we will be happy to ship your artwork there! 

DOES THE LIGHTING AFFECT THE COLOR OF MY PIECE? 

Our images are color corrected under calibrated industry standard controlled lighting. Please note that everything from the lightbulbs and amount of natural light in a home, to the way a computer monitor or phone screen is set up can affect how the colors in a painting are perceived. What you see on the digitally can vary slightly to the physical purchased piece.

WHAT IF I DON’T LOVE MY NEW PIECE? 

Art is subjective. Trust us, we know. If you don’t love your piece you can return it 14 days from the delivery date. General Public does not pay return shipping in this case and charges a 15% restocking fee. Please reach out to us to set up a return at info@generalpublic.com. Unable to decide on a piece? Try the Art Proof with all of the color, scale and depth of the Synograph the Art Proof lets you try before you buy. Art Proofs are not available for return as you automatically receive a discount code that can be used on the website code for the amount paid.

WHAT FORMS OF PAYMENT DO YOU ACCEPT? 

We accept all major credit cards Visa, Mastercard, American Express, Discover as well as PayPal, Apple Pay, Amazon Pay and Shop Pay which allows you to pay in 4 easy installments. 

 

DO YOU OFFER A TRADE PROGRAM ?

Yes! General Public works with Consultants and Designers. You can set up a trade account by emailing us at info@generalpublic.art, once your account is confirmed by a member of our team, you will be able to receive 20% off all trade orders.

DO YOU SHIP INTERNATIONALLY? 

We do not currently offer International shipping at this time. We are only able to accept orders in the US.

MY PACKAGE IS LOST, WHAT SHOULD I DO? 

Get in touch with us right away at info@generalpublic.art we will work to help you resolve the issue. Please note that General Public is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.  

HOW DO I HANDLE UNFRAMED PRINTS? 

Each box containing unframed art comes with a pair of white art handling gloves to help avoid fingerprints and smudges, as well as an unpacking instructions. Follow the instructions on the box to safely open your new work of art. We recommend framing your new piece to keep it in the same pristine condition as you received it.   

GENERAL PUBLIC GLOSSARY


SYNOGRAPH  

The General Public Synograph™, a groundbreaking 3-D technology, redefines the limits of printing, recreating every detail of the original artwork with total fidelity. Capturing the nuances of brushwork and technique, these textured prints are an authentic expression of the artist's hand.  

ART PROOF

Art Proof - try before you buy. Hang this watermarked paper print (exact color and dimensions of our Synographs and Reductive prints) where you want your final artwork placed to confirm it’s right for your space. Each Art Proof comes with a credit of the purchased amount toward your purchase of a Synograph.

WORK ON PAPER

Works on paper utilize the same scanning process as the Synograph, resulting in an immaculately detailed piece with all of the characteristics of the original work. Each piece is presented on premium archival, heavyweight, rag paper.

INK WASH

At General Public we believe each piece of art should be represented as it is created, authentically. We developed a unique water process to create hand finished edges that mimic the effect of a painting that was created on paper. Each piece is finished individually, resulting in unique visual characteristics.

PHOTOGRAPHY

Each print is produced on archival, heavyweight, cold press, acid-free paper, and is printed using pigment-based inks for rich color, and exceptional quality.

POSTER

Each poster is produced by our master printers on premium archival matte paper crafted for longevity.

BOX MOUNT  

Synograph on panel is mounted to a high quality wood, presenting the work as unframed yet still meticulously finished.

GALLERY MOUNT  

Unframed canvas meticulously wrapped on a solid wood stretcher frame.

BLACK FLOAT

Displays the stretched canvas with a slight gap between the artwork and the clean black wood frame.

NATURAL FLOAT

Displays the stretched canvas with a slight gap between the artwork and the clean natural blonde wood frame.

BLACK CAP WITH ACRYLIC

Framed behind acrylic with a solid black wood frame.

NATURAL CAP WITH ACRYLIC

Framed behind acrylic with a solid natural blonde wood frame.

UNFRAMED

Off the press, direct to your door. Our unframed pieces come rolled and sent in an artist tube ready for the frame of your choosing. Art handling gloves included!

ANTIQUED FRAME

An heirloom-quality frame is custom crafted by skilled artisans, from milling and carving to gilding, and burnishing.



STILL HAVE QUESTIONS?

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